Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Entities
Recently I gave a presentation regarding Omnichannel for Customer Service at 365 Saturday in Paris, afterwards I was asked a question about the files…
Tag: OmniChannel
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Chat Transcripts
Microsoft’s new “Omnichannel for Customer Service” adds powerful webchat capabilities into Dynamics 365. I’ve been experimenting with some of its latest features…. In this…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Masking Data
I have recently been experimenting with Microsoft’s new Omnichannel for Customer Service. This fantastic tool gives us webchat (and much more) within Dynamics 365.…
Dynamics 365 Customer Engagement
Hand off a Virtual Agent Bot to a Omnichannel Chat
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I…
Dynamics 365 Customer Engagement
USD and Omni-channel Engagement Hub – Australia
Are you interested in Microsoft’s Unified Service Desk for Dynamics 365 or the brand-new Omni-channel Engagement Hub? Are you in or able to get…