Omnichannel for Customer Service – Masking Data

I have recently been experimenting with Microsoft’s new Omnichannel for Customer Service. This fantastic tool gives us webchat (and much more) within Dynamics 365. One really useful feature is the ability to “mask” data. In this post I will explain this feature.

Imagine your contact centre agents are chatting with customers using Omnichannel for Customer Service, in these regulated times you…

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Omnichannel for Customer Service – Masking Data

I have recently been experimenting with Microsoft’s new Omnichannel for Customer Service. This fantastic tool gives us webchat (and much more) within Dynamics 365. One really useful feature is the ability to “mask” data. In this post I will explain this feature.

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