Hand off a Virtual Agent Bot to a Omnichannel Chat

I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a virtual agent bot to a CDS Portal here. I am going to modify this bot to allow the user to transition the conversation to a human agent. The results are not as seamless as I would have liked however I think this is…

Continue Reading admin’s Article on their blog

Hand off a Virtual Agent Bot to a Omnichannel Chat

I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing this. I previously did a post how to deploy a virtual agent bot to a CDS Portal here.

Blog Syndicated with admin’s Permission

Author: Joe Gill

Share This Post On

Leave a Reply

%d bloggers like this: