Introducing the Customer Intent Agent In Dynamics 365 – Part 1 – YouTube

Introducing the Customer Intent Agent In Dynamics 365 – Part 1

This video introduces the Customer Intent Agent, the third of three new autonomous agents released in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact Center. Building on previous videos that covered the Case Management Agent and Customer Knowledge Management Agent, this video focuses on explaining what the Customer Intent Agent does and how it works. Next week I will publish a second video detailing how to configure the Customer Intent Agent.

Related Article: https://d365goddess.com/introducing-the-customer-intent-agent-in-dynamics-365-part-1/
2025 Release Wave 1 for D365 Customer Service & Contact Center – https://youtu.be/TxulTv-kbjw

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social

This video introduces the Customer Intent Agent, the third of three new autonomous agents released in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact Center. Building on previous videos that covered the Case Management Agent and Customer Knowledge Management Agent, this video focuses on explaining what the Customer Intent Agent does and how it works. Next week I will publish a second video detailing how to configure the Customer Intent Agent.

Related Article: https://d365goddess.com/introducing-the-customer-intent-agent-in-dynamics-365-part-1/
2025 Release Wave 1 for D365 Customer Service & Contact Center – https://youtu.be/TxulTv-kbjw

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social

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