Introducing the Customer Intent Agent In Dynamics 365 – Part 2 – YouTube

Introducing the Customer Intent Agent In Dynamics 365 – Part 2

This video introduces the Customer Intent Agent, the third of three new autonomous agents released in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact Center. Last week I published the first video (https://youtu.be/rbDf7EtlDSI) on the Customer Intent Agent, where I explained what the Customer Intent Agent does and how it works. This video focuses on how to configure the Customer Intent Agent.

Related Article: https://d365goddess.com/introducing-the-customer-intent-agent-in-dynamics-365-part-2/

2025 Release Wave 1 for D365 Customer Service & Contact Center – https://youtu.be/TxulTv-kbjw
Introducing the Customer Intent Agent In Dynamics 365 – Part 1:https://youtu.be/rbDf7EtlDSI

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social

This video introduces the Customer Intent Agent, the third of three new autonomous agents released in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact Center. Last week I published the first video (https://youtu.be/rbDf7EtlDSI) on the Customer Intent Agent, where I explained what the Customer Intent Agent does and how it works. This video focuses on how to configure the Customer Intent Agent.

Related Article: https://d365goddess.com/introducing-the-customer-intent-agent-in-dynamics-365-part-2/

2025 Release Wave 1 for D365 Customer Service & Contact Center – https://youtu.be/TxulTv-kbjw
Introducing the Customer Intent Agent In Dynamics 365 – Part 1:https://youtu.be/rbDf7EtlDSI

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social

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