Dynamics 365 Customer Engagement
Dynamics 365 Contact Center – Manage Chat SPAM
In this post I will suggest some basic steps worth considering if you’re trying to reduce chat spam when using Microsoft’s Dynamics 365 Contact…
Tag: Chat
Dynamics 365 Great Plains
New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2: Experience Enhancements To Chat With Copilot
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a…
Dynamics 365 Customer Engagement
Dynamics 365 Contact Center – Chat Widget Domains
Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. If…
Dynamics 365 Great Plains
New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2: Chat with Copilot and Learn to Use Installed Add-On Apps
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a…
Dynamics 365 Customer Engagement
Wave 2 2024 Customer Insights Journey Chat With Amey Holden
The release notes for Dynamics 365 Wave 2 2024 have been published. My good friend Amey Holden and I got together to chat about…