Discover how Dynamics 365 Omnichannel transforms customer service with AI-powered automation and seamless live chat experiences. This demo covers key features like pre-chat surveys, chatbot to live agent escalation, conversation
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Discover how Dynamics 365 Omnichannel transforms customer service with AI-powered automation and seamless live chat experiences. This demo covers key features like pre-chat surveys, chatbot to live agent escalation, conversation
Copilot Chat comes to UK Business Central Customers Good news! Chat with Copilot in BC is being rolled out globally in the next minor release (v25.4). We finally get to
Wave 1 2025 Customer Insights Journey Chat With Amey Holden The release notes for Dynamics 365 Wave 1 20245 have been published. My good friend Amey Holden and I got
Chat 3 – Marketing Journeys – Real-time Chats Real-time chats for Dynamics 365 Marketers with Amey Holden and Megan V. Walker. Amey and I have a little catch up, and
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