Let your custom Agent search Knowledge Articles in Dynamics 365! – YouTube

Let your custom Agent search Knowledge Articles in Dynamics 365!

Wouldn’t it be great if your custom agent could do more than just answer basic questions? In this video, I’ll walk you through how to give your custom copilot access to the knowledge base in Dynamics 365 Customer Service/Contact Center using Power Automate, so it can actually help customers find answers on their own, without needing to talk to a live agent or scroll through articles themselves.
You’ll learn how to configure the prebuilt “Search Dynamics 365 Knowledge Article” flow, filter results to show only the most relevant articles and set up your agent in Copilot Studio. Best of all? No custom code required. Just smart use of the tools already at your fingertips in the Power Platform!

Related Article: https://d365goddess.com/let-your-custom-agent-search-knowledge-articles-in-dynamics-365/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social

Wouldn’t it be great if your custom agent could do more than just answer basic questions? In this video, I’ll walk you through how to give your custom copilot access to the knowledge base in Dynamics 365 Customer Service/Contact Center using Power Automate, so it can actually help customers find answers on their own, without needing to talk to a live agent or scroll through articles themselves.
You’ll learn how to configure the prebuilt “Search Dynamics 365 Knowledge Article” flow, filter results to show only the most relevant articles and set up your agent in Copilot Studio. Best of all? No custom code required. Just smart use of the tools already at your fingertips in the Power Platform!

Related Article: https://d365goddess.com/let-your-custom-agent-search-knowledge-articles-in-dynamics-365/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social

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