Let your custom Agent search Knowledge Articles in Dynamics 365! – YouTube

Dian TaylorDyn365CEYouTube3 weeks ago21 Views

Let your custom Agent search Knowledge Articles in Dynamics 365!

Wouldn’t it be great if your custom agent could do more than just answer basic questions? In this video, I’ll walk you through how to give your custom copilot access to the knowledge base in Dynamics 365 Customer Service/Contact Center using Power Automate, so it can actually help customers find answers on their own, without needing to talk to a live agent or scroll through articles themselves.
You’ll learn how to configure the prebuilt “Search Dynamics 365 Knowledge Article” flow, filter results to show only the most relevant articles and set up your agent in Copilot Studio. Best of all? No custom code required. Just smart use of the tools already at your fingertips in the Power Platform!

Related Article: https://d365goddess.com/let-your-custom-agent-search-knowledge-articles-in-dynamics-365/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social



Wouldn’t it be great if your custom agent could do more than just answer basic questions? In this video, I’ll walk you through how to give your custom copilot access to the knowledge base in Dynamics 365 Customer Service/Contact Center using Power Automate, so it can actually help customers find answers on their own, without needing to talk to a live agent or scroll through articles themselves.
You’ll learn how to configure the prebuilt “Search Dynamics 365 Knowledge Article” flow, filter results to show only the most relevant articles and set up your agent in Copilot Studio. Best of all? No custom code required. Just smart use of the tools already at your fingertips in the Power Platform!

Related Article: https://d365goddess.com/let-your-custom-agent-search-knowledge-articles-in-dynamics-365/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social

source

0 Votes: 0 Upvotes, 0 Downvotes (0 Points)

Leave a reply

Join Us
  • X Network2.1K
  • LinkedIn3.8k
  • Bluesky0.5K
Support The Site
Events
July 2025
MTWTFSS
  1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31    
« Jun   Aug »
Follow
Search
Loading

Signing-in 3 seconds...

Signing-up 3 seconds...