Omnichannel for Customer Service – Chat Transcripts

Microsoft’s new “Omnichannel for Customer Service” adds powerful webchat capabilities into Dynamics 365. I’ve been experimenting with some of its latest features…. In this post I’ll explain how visitors to your website can access their chat transcripts.

I have often had a requirement for the customer to be able to access a copy of a chat transcript at the end of a conversation. Each chat…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Chat Transcripts

Microsoft’s new “Omnichannel for Customer Service” adds powerful webchat capabilities into Dynamics 365. I’ve been experimenting with some of its latest features…. In this post I’ll explain how visitors to your website can access their chat transcripts. I have often had a requirement for the customer to be able to access a copy of a chat transcript at the end of a conversation.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

Share This Post On
468 ad

Leave a Reply

%d bloggers like this: