Within the customer service workspace app of Microsoft’s Dynamics 365 Omnichannel for Customer Service we have a communication panel. When agents are chatting with customers the conversation displays in this panel. Did you know we can resize that panel? In this post I will explain how.
Below you can see that I have my customer service workspace open and I’m talking to a customer. In…
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Omnichannel for Customer Service – Resizable Communication Panel
Within the customer service workspace app of Microsoft’s Dynamics 365 Omnichannel for Customer Service we have a communication panel. When agents are chatting with customers the conversation displays in this panel. Did you know we can resize that panel? In this post I will explain how.
Blog Syndicated with Neil Parkhurst’s Permission
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