Within the customer service workspace app of Microsoft’s Dynamics 365 Omnichannel for Customer Service we have a communication panel. When agents are chatting with…
We had earlier configured Voice Channel in our Dev environment using ACS Direct Routing. Please refer to this blog post on how to set…
Originally posted on Srikanth Alluri: This is the next level of my previous post on Azure service bus integration with CRM. If you haven’t…
To add Voice Calling (PSTN – Public Switched Telephone Network) connectivity to an app or service, we can buy a number from Microsoft, which…
Originally posted on Everything D365: In my previous blog, I detailed how an Omnichannel trial could be created and shared how we could initiate…
