We had earlier configured Voice Channel in our Dev environment using ACS Direct Routing. Please refer to this blog post on how to set up a voice channel using a new ACS. https://nishantrana.me/2022/10/17/how-to-set-up-omnichannel-voice-using-azure-communication-service-acs/ Recently while configuring the UAT environment, we thought of reusing the same ACS resource configured earlier….
Continue Reading Nishant Rana’s Article on their blog
Connect Voice Channel to using an existing Azure Communication Services (ACS) Resource – Dynamics 365 Customer Service
We had earlier configured Voice Channel in our Dev environment using ACS Direct Routing. Please refer to this blog post on how to set up a voice channel using a new ACS. https://nishantrana.me/2022/10/17/how-to-set-up-omnichannel-voice-using-azure-communication-service-acs/ Recently while configuring the UAT environment, we thought of reusing the same ACS resource configured earlier.
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE23 April 2024Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)
- Dyn365CE22 April 2024Versioning and Drafts for Solution-based Cloud Flows – Power Automate
- Dyn365CE16 April 2024What will happen on changing the password of the user account used as the Owner of Cloud Flow and for Connection – Power Automate
- Dyn365CE15 April 2024Using Focused view in Dynamics 365