ACS – 365 Community Online

Dynamics 365 Customer Engagement

Connect Voice Channel to using an existing Azure Communication Services (ACS) Resource – Dynamics 365 Customer Service

We had earlier configured Voice Channel in our Dev environment using ACS Direct Routing. Please refer to this blog post on how to set…

21 February 2023 · Nishant Rana

Dynamics 365 Customer Engagement

How to – Set up Omnichannel Voice using Azure Communication Service (ACS)

To add Voice Calling (PSTN – Public Switched Telephone Network) connectivity to an app or service, we can buy a number from Microsoft, which…

17 October 2022 · Nishant Rana