This post is part of the New Functionality In Microsoft Power Automate 2024 Wave 2 series in which I am taking a look at…
Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to…
Microsoft have recently published updates to the voice channel which allow us to use the newer style Copilot BOTs in voice scenarios. In this…
Microsoft have recently started to roll out a MAJOR update to Omnichannel voice! In this post I will explain how to upgrade your phone…
Clients often ask me if it is possible to integrate third-party form builder applications with Microsoft Dynamics 365 and the broader Power Platform. The…
