Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In this second related post…
Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. In this post I will investigate how we can configure these surveys on…
Listing down the blog posts on Voice Channel setup and configuration for quick reference Continue Reading Nishant Rana’s Article on their blog Blog Posts…
First impressions count! Microsoft has recently added a new automated message to the voice channel within Omnichannel for Customer Service. In this post I…
Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template. Property Description Title To define…
