We can configure aa PVA Bot for workstreams and when we install the voice channel demo, we can see a bot already configured for…
Recently we saw a few of our agents were not receiving the calls/notification for incoming conversations. Apart from checking the Routing Diagnostics, we can…
Below is how the notification appears to the agents for the incoming conversation. In case the app is in the background the agent might…
In this post I will explain how I initially connected Microsoft’s Dynamics 365 Omnichannel for Customer Service to Azure Communication Services and configured the…
Recently we were facing an issue with a customized automated message that we had configured for one of our voice channels. The message was…
