Azure Communication Services uses Azure Event Grid to send real-time event notifications for chat, telephony, video, SMS, and voice calling events. Azure Event Grid…
While configuring Azure Grid Event Subscription for enabling Call Recording in Dynamics 365 Omnichannel Voice, https://learn.microsoft.com/en-us/dynamics365/customer-service/voice-channel-connect-existing-resource?tabs=customerserviceadmincenter#enable-call-recording-and-sms-services we got the below error – Deployment has…
To add Voice Calling (PSTN – Public Switched Telephone Network) connectivity to an app or service, we can buy a number from Microsoft, which…
Originally posted on Everything D365: In my previous blog, I detailed how an Omnichannel trial could be created and shared how we could initiate…
Feedback is a gift and managing feedback from customers / vendors / employees is crucial for every organization. I have written earlier about measuring…
