Microsoft’s Omnichannel voice channel for Dynamics 365 gives us great capabilities for contact centres. In this post I will consider what might happen if…
I have been experimenting with using a Power Virtual Agent as an IVR within Microsoft’s Omnichannel for Customer Service. In this post I will…
I recently gave a demo of the new voice channel within Dynamics 365’s Omnichannel for Customer Service app. In that post I covered the…
Dynamics Customer Voice is the survey tool that stores all its data in Dataverse. Dataverse have quite the process to maintain a healthy ALM…
I am so excited to have recently started to use the new 1st party voice channel Microsoft have made available for the Omnichannel for…
