? https://meganvwalker.com/creating-alert-rules-managing-alerts-in-d365-customer-voice
In a previous video, I’ve reviewed and explained how to set up and use Satisfaction Metrics in Dynamics 365 Customer Voice. This is a great way to really understand just how happy, or unhappy your customers are. We can also create alerts in Customer Voice, giving us the ability to stay up to date when negative (or positive) feedback is received and assign an organisation representative to try and resolve issues with customers quickly. Let’s look at how to create alert rules, what alerts look like when received, how to assign them, and how to resolve them.
Thanks for watching. You can find me in the following places:
? Website: https://meganvwalker.com
? Twitter: http://twitter.com/meganvwalker
? LinkedIn: http://linkedin.com/in/meganwalker
? Subscribe to my blog at: https://meganvwalker.com/subscribe-new-articles/
#D365CustomerVoice #PowerPlatform #MSDynCRM #MSDyn365 #D365
source
More About This Author
Array
- Dyn365CE25 April 2024Send Unique Event Registration Response With QR Code Using No Code
- Dyn365CE23 April 2024Send Unique Event Registration Response Emails For Each Event Using No Code
- Dyn365CE16 April 2024Removing Issues With Mobile Phone Numbers On Realtime Forms
- Dyn365CE14 April 2024No More Dynamics 365 For Phones & Tablets From April 2024