In a previous video, I’ve reviewed and explained how to set up and use Satisfaction Metrics in Dynamics 365 Customer Voice. This is a great way to really understand just how happy, or unhappy your customers are. We can also create alerts in Customer Voice, giving us the ability to stay up to date when negative (or positive) feedback is received and assign an organisation representative to try and resolve issues with customers quickly. Let’s look at how to create alert rules, what alerts look like when received, how to assign them, and how to resolve them.
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