Omnichannel for Customer Service – Enhanced Outbound Dialer (April 2024)

The April 2024 wave for Dynamics 365 has included some additional features in the outbound dialer of Omnichannel for Customer Service. In this post I will explain how to enable searching for contacts directly from the dialer.

Before you can get started with this new feature an admin might need to enable it!

Enable Enhanced Outbound Dialer

First of all, you may need to ensure the April…

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Omnichannel for Customer Service – Enhanced Outbound Dialer (April 2024)

The April 2024 wave for Dynamics 365 has included some additional features in the outbound dialer of Omnichannel for Customer Service. In this post I will explain how to enable searching for contacts directly from the dialer.

Blog Syndicated with Neil Parkhurst’s Permission