Dynamics 365 Customer Engagement
D365 Customer Service: Dialer Enhancements
The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed…
Tag: Dialer
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Enhanced Outbound Dialer (April 2024)
The April 2024 wave for Dynamics 365 has included some additional features in the outbound dialer of Omnichannel for Customer Service. In this post…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – New Dialer
When we make outbound telephone calls used Microsoft’s Omnichannel for customer service a new dialer is now available. I will highlight its features and…
Dynamics 365 Customer Engagement
D365 Customer Service: New Dialer Experience(preview)
As part of 2023 release wave 2 Microsoft has made several improvements to the dialer in Dynamics 365 Customer Service. This dialer is available…