Omnichannel for Customer Service – New Dialer

When we make outbound telephone calls used Microsoft’s Omnichannel for customer service a new dialer is now available. I will highlight its features and explain how to enable it in this post.

You can read about the new dialer experience here

The old dialer worked fine but I admit it did have some limitations. My main frustration was around the way we were forced into entering the country code…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – New Dialer

When we make outbound telephone calls used Microsoft’s Omnichannel for customer service a new dialer is now available. I will highlight its features and explain how to enable it in this post.

Blog Syndicated with Neil Parkhurst’s Permission