Omnichannel for Customer Service – Voice Upgrade

Microsoft have recently started to roll out a MAJOR update to Omnichannel voice! In this post I will explain how to upgrade your phone numbers within the Dynamics 365 Contact Center.

In this post I will explain the upgrade process and then I will explain how we create a voice enabled IVR BOT within Copilot Studio. (As after the upgrade any existing PVA classic IVR BOTs will need to be…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Voice Upgrade

Microsoft have recently started to roll out a MAJOR update to Omnichannel voice! In this post I will explain how to upgrade your phone numbers within the Dynamics 365 Contact Center.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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