Have you been experimenting with Copilot Studio but want to diversify your messaging journey? Ever considered what ways you can format your agent’s output messages? Then look no further! Why
Explore the power of Copilot Agent in this in-depth demo, showcasing how AI enhances customer interactions within Dynamics 365 CE. Watch as we walk through key capabilities, including small talk,
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Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents availability. From time to time, I
Azure Arc Agent Troubleshooting Guide This video explores how to troubleshoot issues with the Azure Arc agent. If you are looking for any of the commands I mention in the