Dynamics 365 Customer Engagement
Unified Routing – Preferred Agent Routing (and Agent Scripts)
When we are using Omnichannel for Customer Service we can use Unified Routing to assign conversations to a contact’s preferred agent. This is a…
Tag: agent
Dynamics 365 Customer Engagement
Build Power Virtual Agent topics with GPT
There were so many announcements this month and most of them were around Microsoft’s new offering called Copilot. Microsoft Copilot is a new product…
Dynamics 365 Business Central
How to create Sales Order in Business Central using Power Virtual Agent?
Now, when chatbots are becoming a more and more popular way of communicating with customers, all users would like to do more via chatbots.…
Dynamics 365 Customer Engagement
Unified Routing – Preferred Agent Routing
A new feature is coming to the Unified Routing feature found in Microsoft’s Dynamics 365 Customer Service app …. It will allow us to…
Finance & Operations
Getting ready for the next Azure DevOps pipeline agent update
Getting ready for the next Azure DevOps pipeline agent update