In April 2025, Microsoft will start rolling out the Teams Facilitator Agent feature that automatically generates meeting notes based on the transcript. This feature makes following up on the tasks
In April 2025, Microsoft will start rolling out the Teams Facilitator Agent feature that automatically generates meeting notes based on the transcript. This feature makes following up on the tasks
Explore the power of Copilot Agent in this in-depth demo, showcasing how AI enhances customer interactions within Dynamics 365 CE. Watch as we walk through key capabilities, including small talk,
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Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents availability. From time to time, I