Dynamics 365 Customer Engagement
Build a Bot with Virtual Agent, Flow and CDS
This post demonstrates how easy it is to build a Bot using Dynamics 365 Virtual Agent for Customer Service. The Bot will call Flow…
Tag: agent
Power Apps
Virtual agent and Customer Insights – joining the dots in customer service.
In this blog I am going to be looking at the process of ID & V (Identification and verification ) process that is adopted…