Activity Checklist – D365 Customer Insights
Customer insights ( https://dynamics.microsoft.com/en-us/ai/customer-insights/ ) is a powerful tool that helps us collate customer data from various data sources within the client’s environment or even outside and create a unified customer profile , which can then be viewed by all the internal users of CRM. Having information displayed beyond the boundaries of what is held in the CRM system… Continue Reading Shonak...
Virtual agent and Customer Insights – joining the dots in customer service.
In this blog I am going to be looking at the process of ID & V (Identification and verification ) process that is adopted in customer contact centres . Whenever the customer calls in to report a problem or has a query or wants to make a complaint, irrespective of the nature of the service there is one aspect that always remains a common factor – identification of the customer prior to… Continue Reading...
Comment on Azure Cognitive Services,Power Platform and the Insurance sector – Part 1 by Azure Cognitive Services,Power Platform and the Insurance sector – Part 2 – Dynamics365Blogs
[…] the previous blog for this series , we looked at the overall process of reporting an insurance claim at a high level . […] LikeLike Continue Reading Azure Cognitive Services,Power Platform and the Insurance sector – Part 2 – Dynamics365Blogs’s Article on their blog Azure Cognitive Services,Power Platform and the Insurance sector – Part 1 With the ever growing long list of Azure Cognitive Services...
Azure Cognitive Services,Power Platform and the Insurance sector – Part 2
In the previous blog for this series , we looked at the overall process of reporting an insurance claim at a high level . As promised , within this installment of the blog series will concentrate on first part of the process i.e. FNOL ( First notification of loss) by the policy holder , and how we can look to apply Azure cognitive services and related technologies (MS Flow,Power platform et… Continue Reading Shonak...
Azure Cognitive Services,Power Platform and the Insurance sector – Part 1
With the ever growing long list of Azure Cognitive Services , combined with Azure machine learning – potential use cases that can now be possible across different industry sectors exist in abundance. Once such sector that is going to be the focus of this blog is the Insurance sector. With the help of this blog series I will try and explore the application of Azure Cognitive Services ,… Continue Reading Shonak...
Microsoft Flow – Enterprise Ready ?
Now that we have transitioned into a brave new world of Power Platform from the old world XRM , it obviously becomes imperative to understand the complete toolset at our disposal in great detail. One of the most important and underestimated ( IMHO) tool in the Power Platform toolbox is Microsoft Flow. Flow is touted as one of the three pillars of the Power Platform – and it is hard to… Continue Reading Shonak...
The Journey Begins
Thanks for joining me! Good company in a journey makes the way seem shorter. — Izaak Walton Continue Reading Shonak Mediratta’s Article on their blog