Customer insights ( https://dynamics.microsoft.com/en-us/ai/customer-insights/ ) is a powerful tool that helps us collate customer data from various data sources within the client’s environment or even outside and create a unified
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In this blog I am going to be looking at the process of ID & V (Identification and verification ) process that is adopted in customer contact centres . Whenever
In the previous blog for this series , we looked at the overall process of reporting an insurance claim at a high level . As promised , within this installment
With the ever growing long list of Azure Cognitive Services , combined with Azure machine learning – potential use cases that can now be possible across different industry sectors exist
Now that we have transitioned into a brave new world of Power Platform from the old world XRM , it obviously becomes imperative to understand the complete toolset at our
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