Customer insights ( https://dynamics.microsoft.com/en-us/ai/customer-insights/ ) is a powerful tool that helps us collate customer data from various data sources within the client’s environment or even outside and create a unified customer profile , which can then be viewed by all the internal users of CRM. Having information displayed beyond the boundaries of what is held in the CRM system…
Continue Reading Shonak Mediratta’s Article on their blog
Activity Checklist – D365 Customer Insights
Customer insights ( https://dynamics.microsoft.com/en-us/ai/customer-insights/ ) is a powerful tool that helps us collate customer data from various data sources within the client’s environment or even outside and create a unified customer profile , which can then be viewed by all the internal users of CRM. Having information displayed beyond the boundaries of what is held…
Blog Syndicated with Shonak Mediratta’s Permission
More About This Author

Array
Power Apps2019.10.14Activity Checklist – D365 Customer Insights
Power Apps2019.06.24Virtual agent and Customer Insights – joining the dots in customer service.
Power Apps2019.05.12Comment on Azure Cognitive Services,Power Platform and the Insurance sector – Part 1 by Azure Cognitive Services,Power Platform and the Insurance sector – Part 2 – Dynamics365Blogs
Power Apps2019.05.12Azure Cognitive Services,Power Platform and the Insurance sector – Part 2