In this blog I am going to be looking at the process of ID
& V (Identification and verification ) process that is adopted in customer
contact centres . Whenever the customer calls in to report a
problem or has a query or wants to make a complaint, irrespective of the nature
of the service there is one aspect that always
remains a common factor – identification of the customer prior to…
Continue Reading Shonak Mediratta’s Article on their blog
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h4><a href=https://powerplatform.video.blog/2019/06/24/virtual-agent-and-customer-insights-joining-the-dots-in-customer-service/”> Virtual agent and Customer Insights – joining the dots in customer service.
Blog Syndicated with Shonak Mediratta’s Permission
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