Virtual agent and Customer Insights – joining the dots in customer service.

In this blog I am going to be looking at the process of ID
& V (Identification and verification ) process that is adopted in customer
contact centres  .  Whenever the customer calls in to report a
problem or has a query or wants to make a complaint, irrespective of the nature
of the service there is one aspect  that always
remains a common factor – identification of the customer prior to…

Continue Reading Shonak Mediratta’s Article on their blog

<

blockquote class=”embedly-card” data-card-key=”7e71b477c1af429ea56f1733c7fccdbe” data-card-controls=”0″ data-card-type=”article-full”>

<

h4><a href=https://powerplatform.video.blog/2019/06/24/virtual-agent-and-customer-insights-joining-the-dots-in-customer-service/”> Virtual agent and Customer Insights – joining the dots in customer service.

Blog Syndicated with Shonak Mediratta’s Permission

More About This Author

Shonak Mediratta

Author: Shonak Mediratta

Share This Post On