Dynamics 365 Customer Engagement
Fine Tune your Virtual Agent Bot
The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are…
Tag: agent
Dynamics 365 Customer Engagement
Hand off a Virtual Agent Bot to a Omnichannel Chat
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I…
Dynamics 365 Customer Engagement
PowerApps Portal & Virtual Agent Bot
Its getting easier and easier to build compelling digital transformation solutions using the Power Platform and Dynamics 365. Here is a quick post to…
Finance & Operations
D365: Search for code with Agent Ransack
When supporting customer’s we often can get small fragments of information on an issue, like a form is not performing as expected, or an…
Dynamics 365 Customer Engagement
Creating a Custom Flow for Virtual Agent Experiences
This blog post is an extension of the Getting Started with Virtual Agents, so if you’d like the background or… Continue Reading admin’s Article…