Build a Bot with Virtual Agent, Flow and CDS

This post demonstrates how easy it is to build a Bot using Dynamics 365 Virtual Agent for Customer Service. The Bot will call Flow to return data from CDS and display it to the user. Virtual Agent is part of Microsoft’s push to democratize AI and it allows Bots to be created using a Flow like designer without any code.

Build a Bot with Virtual Agent, Flow and CDS Joe Gill Dynamics 365 Consultant

Virtual Agent is incredibly easy to use and you create Topics…

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Build a Bot with Virtual Agent, Flow and CDS – Joe Gill

This post demonstrates how easy it is to build a Bot using Dynamics 365 Virtual Agent for Customer Service. The Bot will call Flow to return data from CDS and display it to the user. Virtual Agent is part of Microsoft’s push to democratize AI and it allows Bots to be created using a Flow like designer without any code.

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Author: Joe Gill

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