Everything You Need to Know About the Customer Knowledge Management Agent in Dynamics 365 Customer Service

Dian TaylorDyn365CE2 weeks ago75 Views

Back in February, I shared an article walking through the new features lined up for the 2025 Release Wave 1 of Dynamics 365 Customer Service and Contact Center. (If you missed it, you can check it out here.) In that post, I gave a high-level look at the three new agents Microsoft introduced: the Customer Knowledge Management Agent, the Customer Intent Agent, and the Case Management Agent. Each one bringsRead More

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