Within Microsoft’s Omnichannel for Customer Service agents can manually change their presence / status to be available, do not disturb etc. Supervisors can also change this status for individuals from
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Microsoft’s Omnichannel for Customer Service is fantastic … but if like me you have had a problem with the agent presence in the Customer Service Workspace app just spinning and
Recently while exploring Customer Service Workspace we could not see the presence being loaded for the users. The first thing we need to check here is if the user has
Recently, with some of the system updates that have come out for Omnichannel, there’s been an interesting issue observed. This is essentially when the Agent Presence (which signifies the available
Almost every one of us is working from home these days due to the Corono situation we are in as of the time I am writing this article. I wrote
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