Dynamics 365 Customer Engagement
Omnichannel Agent Presence
One of the main parts of any system is to see who’s available to handle customer service queries. This is, of course, vitally important…
Tag: Presence
Dynamics 365 Customer Engagement
COVID-19 Crisis Highlights Need for Online Presence for Businesses
The COVID-19 pandemic has forced people and businesses to adjust to social distancing with new behaviors. Many businesses such as retail and restaurants have…
Dynamics 365 Customer Engagement
Create a Custom Presence in Omni Channel Engagement
We covered how to set the presence in Omni Channel Engagement in a previous post, and this post will cover… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Manage Presence in Omni Channel Engagement
This post is an overview of how presence is managed in Dynamics 365 Omni Channel Engagement. Dynamics 365 Omni Channel… Continue Reading admin’s Article…