Manage Presence in Omni Channel Engagement

Posted By Sarah Critchley on 2 Apr 2020 in Dyn365CE

This post is an overview of how presence is managed in Dynamics 365 Omni Channel Engagement. Dynamics 365 Omni Channel…

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Manage Presence in Omni Channel Engagement

Dynamics 365 Omni Channel Engagement allows users to manage their own presence in the same way as Microsoft Teams and previously we did in other programs such as Skype for Business. In fact – it works in the exact same way.

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Sarah Critchley

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