“The session aims to set up OmniChannel from a base install to a fully working chat channel. You’ll see how configurable the product is and how to : – set
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Microsoft Dynamics 365: Create Power Virtual Agent with Case ID scenario and integrate with Omni Channel Upcoming more topics Assign roles and enable users for Omnichannel for Customer Service Try
Microsoft Dynamics 365: Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their
A Series of Blog and videos on Omni Channel for Customer Service is a new offering from Microsoft that sits on top of the existing Microsoft Dynamics 365 platform. Upcoming
This session will provide: – An overview (and demo) of the omni channel engagement hub including – live chat and sms features – cds and flow – supervisor experience –
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