Dynamics 365 Customer Engagement
Getting started with Marcos in Omni Channel Engagement
Macro’s in Omni Channel Engagement allow for specific levels of automation to take place whilst a user is talking to… Continue Reading admin’s Article…
Tag: Omni
Dynamics 365 Customer Engagement
Search on Knowledge Base Articles in Conversations using Omni Channel Engagement
Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Internal and External Communication in Omni Channel Engagement
This post is an essential and simple one. It covers what the difference between internal and external communication in the… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Add Pre-Chat Questions to a Widget in Omni Channel Engagement
When a customer first opens with a live chat widget and even before they ask a question, it can be… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Linking records to a Conversation in Omni Channel Engagement
We covered in a previous post what the conversation entity is in Omni Channel Engagement. One of the most fundamental… Continue Reading admin’s Article…