Search on Knowledge Base Articles in Conversations using Omni Channel Engagement

Posted By Sarah Critchley on 19 Apr 2020 in Dyn365CE

Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for…

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Search on Knowledge Base Articles in Conversations using Omni Channel Engagement

Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for users to be able to have access to search knowledge base articles without losing context. This post covers how!

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