Today we’re going to be having a quick look at how we can extend and enhance the Copilot capabilities within Model Driven Power Apps.…
We have looked in detail around interactions with staff and customers work within Omni Channel Engagement in previous posts and… Continue Reading admin’s Article…
Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for… Continue Reading admin’s Article…
This blog post covers exactly what Sessions and Conversations are within the Dynamics 365 Omni Channel Engagement app. They are… Continue Reading admin’s Article…
The Power of Us – An IT Professional’s Perspective on Handling Difficult Conversations By TOM NORTHRUP Overcoming difficult… Continue Reading Tom Northrup’s Article on…
