See Conversations in Dynamics 365 in other Apps from Omni Channel
We have looked in detail around interactions with staff and customers work within Omni Channel Engagement in previous posts and…
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See Conversations in Dynamics 365 in other Apps from Omni Channel
We have looked in detail around interactions with staff and customers work within Omni Channel Engagement in previous posts and now lets take a deep dive into how these conversations are represented in the rest of Dynamics 365 on Customer records.
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- Dyn365CE27 April 2020An Introduction to Skill Based Routing in Omni Channel Engagement
