Dynamics 365 Customer Engagement
Dynamics 365 – Knowledge Base Filtering
I was recently asked how we can control the filters available to agents when using the knowledge articles. I needed to research this feature;…
Tag: base
Dynamics 365 Customer Engagement
How to – Change the base URL of a website (Power Pages)
To change the base URL of a website, navigate to Power Platform Admin Center >> Resources >> Power Pages sites, select the site, and…
Finance & Operations
Pricing management : Base price
To understand the logic of the new pricing management, you have to have always in mind the sequence of the price application. After having…
Dynamics 365 Customer Engagement
Unified Routing – Effort Base Routing
Within Dynamics 365 we can now use effort-based routing to assign conversations or records to users. Meaning from Omnichannel for Customer Service we could…
Finance & Operations
Override The JumpRef On A Base Form
Previously, I explained how to use View Details to navigate to a related form. After that, I explained how override this functionality to navigate…