Dynamics 365 Customer Engagement
Create a Custom Presence in Omni Channel Engagement
We covered how to set the presence in Omni Channel Engagement in a previous post, and this post will cover… Continue Reading admin’s Article…
Tag: Omni
Dynamics 365 Customer Engagement
Creating Custom Style Widgets in Omni Channel Engagement
When creating widgets that appear on the front page of a companies website or even within in their customer service… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
What is the Entity Channel in Omni Channel Engagement?
Many of the recent posts have been focused on the Chat Channel within the Omni Channel Engagement Hub. You may… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Sentiment Analysis in Omni Channel Engagement
This post covers a review of the real time sentiment analysis in the Omni Channel Engagement Application When a customer… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Using Macros in Agent Scripts within Omni Channel Engagement
Agent Scripts promote the use of being able to work through a set of questions or actions and Macro’s provide… Continue Reading admin’s Article…