Sentiment Analysis in Omni Channel Engagement
This post covers a review of the real time sentiment analysis in the Omni Channel Engagement Application When a customer…
Continue Reading admin’s Article on their blog
Sentiment Analysis in Omni Channel Engagement
Having reviewed the Conversation and Session entity, this information isn’t stored in the conversation and cannot be reported on at this time (not that I have found!) however as it is shown at runtime and can change very quickly, it can be seen why.
Blog Syndicated with admin’s Permission
More About This Author
Array
Dyn365CE30 April 2020Connecting Power Virtual Agents to a Real Life Person using Omni Channel Engagement- Dyn365CE29 April 2020Supervisor Monitoring in Omni Channel Engagement
- Dyn365CE28 April 2020Conversation States in Omni Channel Engagement
- Dyn365CE27 April 2020An Introduction to Skill Based Routing in Omni Channel Engagement
