Sentiment Analysis in Omni Channel Engagement

Posted By Sarah Critchley on 22 Apr 2020 in Dyn365CE

This post covers a review of the real time sentiment analysis in the Omni Channel Engagement Application When a customer…

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Sentiment Analysis in Omni Channel Engagement

Having reviewed the Conversation and Session entity, this information isn’t stored in the conversation and cannot be reported on at this time (not that I have found!) however as it is shown at runtime and can change very quickly, it can be seen why.

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Sarah Critchley

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