Sentiment Analysis in Omni Channel Engagement
This post covers a review of the real time sentiment analysis in the Omni Channel Engagement Application When a customer…
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Sentiment Analysis in Omni Channel Engagement
Having reviewed the Conversation and Session entity, this information isn’t stored in the conversation and cannot be reported on at this time (not that I have found!) however as it is shown at runtime and can change very quickly, it can be seen why.
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