Introduction In today’s data-driven world, understanding and interpreting customer sentiments is crucial for businesses looking to thrive in highly competitive markets. Leveraging the power of artificial intelligence (AI) within Microsoft
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This wasn’t an easy post. It was difficult getting to work with Power Automate and actually understanding how it works, BUT, I made it. As Lady Gaga said, you can
Within Microsoft’s Unified Routing for Dynamics 365 we can route work items using AI based sentiment predictions. Say you detect that a customer is really unhappy when starting a conversation
Many moons ago when I was studying towards my Computer Science degree, the term ‘Netiquette’ was used to define an acceptable way of communicating over the internet, from email to
This past weekend I have been playing around a little more with Power Automate. I was off on Friday for Independence Day, since the 4th of July was on a
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