Create a Custom Presence in Omni Channel Engagement
We covered how to set the presence in Omni Channel Engagement in a previous post, and this post will cover…
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Create a Custom Presence in Omni Channel Engagement
The standard presences available are fairly generic. Organisations may want to use them as they resonate with other presences you find on Microsoft Teams. In some cases it’s useful to create custom presences that are relevant to your own organisation and reflect the culture.
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