What is the Entity Channel in Omni Channel Engagement?
Many of the recent posts have been focused on the Chat Channel within the Omni Channel Engagement Hub. You may…
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What is the Entity Channel in Omni Channel Engagement?
Many of the recent posts have been focused on the Chat Channel within the Omni Channel Engagement Hub. You may have been wondering what other channels are available within the application. The channel which has the most confusion is the Entity Channel. What does this even do?
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