Getting started with Marcos in Omni Channel Engagement
Macro’s in Omni Channel Engagement allow for specific levels of automation to take place whilst a user is talking to…
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Getting started with Marcos in Omni Channel Engagement
Macro’s in Omni Channel Engagement allow for specific levels of automation to take place whilst a user is talking to a customer. The most common places to embed Macro’s are on Agent Scripts. This post covers how to get started with Macro’s and their capabilities in Dynamics 365 Omni Channel Engagement.
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