Getting started with Marcos in Omni Channel Engagement

Posted By Sarah Critchley on 20 Apr 2020 in Dyn365CE

Macro’s in Omni Channel Engagement allow for specific levels of automation to take place whilst a user is talking to…

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Getting started with Marcos in Omni Channel Engagement

Macro’s in Omni Channel Engagement allow for specific levels of automation to take place whilst a user is talking to a customer. The most common places to embed Macro’s are on Agent Scripts. This post covers how to get started with Macro’s and their capabilities in Dynamics 365 Omni Channel Engagement.

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Sarah Critchley

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