Add Pre-Chat Questions to a Widget in Omni Channel Engagement

Posted By Sarah Critchley on 17 Apr 2020 in Dyn365CE

When a customer first opens with a live chat widget and even before they ask a question, it can be…

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Add Pre-Chat Questions to a Widget in Omni Channel Engagement

When a customer first opens with a live chat widget and even before they ask a question, it can be really helpful for the agent who accepts the incoming message to already have some information about that customer. This post looks at how to make this possible using pre-chat questions in Dynamics 365 Omni Channel Engagement.

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Sarah Critchley

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