Within Omnichannel for Customer Service, on the chat channel we can configure a pre-conversation survey. This functionality works well but I’ve recently been experimenting…
We can integrate Microsoft’s Omnichannel for Customer Service with Power Virtual Agents. This is a great but what if you want the “BOT” to…
If you are familiar with Power Virtual Agent and Omnichannel, you are probably aware that when these applications are integrated, we can create one…
When a customer first opens with a live chat widget and even before they ask a question, it can be… Continue Reading admin’s Article…
