Linking records to a Conversation in Omni Channel Engagement

Posted By Sarah Critchley on 16 Apr 2020 in Dyn365CE

We covered in a previous post what the conversation entity is in Omni Channel Engagement. One of the most fundamental…

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Linking records to a Conversation in Omni Channel Engagement

This is incredibly valuable to the user, as it gives them less time to have to click between records and look in individual timelines. It also gives them context at quick glance and can better know what the current situation is with an existing customer.

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Sarah Critchley

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