Microsoft’s Omnichannel for Customer Service allows a single agent to handle conversations from multiple channels. Unified Routing is used to configure how those work…
The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable it,…
To rename the Search Customer and Search Issue labels in the conversation form, search and open the corresponding RESX Web Resource for customization. The…
Innovia Consulting is proud to announce a momentous achievement for its podcast, the Innovia Conversation: The Business Central Podcast.With unwavering dedication to delivering the…
Microsoft announced a new amazing preview feature for Power Virtual Agents yesterday, which you can try out today! If you are aware of how…
