The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable it, Inside Customer Service Admin Center app – navigate to Workspaces >> Active Conversation form settings (Manage) Before we enable it let us have a look at the exiting conversation form. Now … Continue reading “Enhanced Active Conversation form in…
Continue Reading Nishant Rana’s Article on their blog
Enhanced Active Conversation form in Omnichannel for Customer Service – Dynamics 365
The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable it, Inside Customer Service Admin Center app – navigate to Workspaces >> Active Conversation form settings (Manage) Before we enable it let us have a look at the exiting conversation form.
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
Dyn365CE16 July 2024Set an app (Model-driven or Canvas App) as a startup app – Power Apps Mobile
Dyn365CE16 July 2024Mobile Offline Profile – Select columns to be downloaded (Dynamics 365 / Model-driven apps)
Dyn365CE10 July 2024Perform Age calculation using Formula Columns in Dataverse / Dynamics 365
Dyn365CE8 July 2024Using Homogenous Batch / Bulk operation messages for improved performance – Data Migration / Dataverse